North Carolina: official power outage sources

If your power is out

1. Stay away from downed lines and anything touching them. Call 911.
2. Report it to your own utility. The name and outage phone number are on your electric bill. Do not assume a neighbor has reported it.
3. Check your utility's outage page for the area affected and any restoration estimate. Only your utility can give that estimate.

More on staying safe during an outage

Utility outage pages

Each link covers only that utility's own customers. If your provider is not listed here, use the directories in the next section.

• Duke Energy Outage page outagemap.duke-energy.com
• Dominion Energy North Carolina Outage page outagemap.dominionenergy.com
• North Carolina's Electric Cooperatives (combined co-op outage map) Outage page outages.ncelectriccooperatives.com
• ElectriCities (city utility outage map) Outage page Links to a map for member cities. Not every member may show outages there. electricities.com

Official state sources

Use these to find out which utility serves an address, to reach the regulator, and to follow state emergency information.

• North Carolina Utilities Commission: regulated electric companies Regulator Lists the investor-owned utilities plus New River Light & Power and Western Carolina University. It does not list city utilities. ncuc.gov
• ReadyNC: power outages State outage page Combines outage reports from Duke, Dominion, the co-ops and ElectriCities. It may not include every local utility. readync.gov
• North Carolina Utilities Commission: electric cooperatives Provider directory ncuc.gov
• ElectriCities: public power communities Provider directory Includes communities in other states; look for your North Carolina town. electricities.com
• ReadyNC Emergency management readync.gov
• National Weather Service Weather alerts Enter your town or ZIP code for current watches and warnings. A weather warning is not an outage prediction. weather.gov

Good to know in North Carolina

• A zero on the state outage table does not always mean every utility has reported.
• Some co-ops based in neighboring states may serve parts of North Carolina. Your electric bill shows which company serves your address.
• City utility and university system customers should check with their own provider if they do not see their area on a map.
• A restoration time from a utility is an estimate and can change.

The wider grid

Regional grid organizations and balancing areas that cover all or part of North Carolina: Duke Energy Carolinas; Duke Energy Progress; PJM; TVA. They balance supply and demand on the high-voltage system. Their alerts describe the regional system, not an outage on your street. How the pieces fit together